Shipping Policy

Shipping Policy

Processing Time

Confirmed orders are usually processed and prepared for shipment within five business days.

Once shipped, delivery is typically 10–20 business days, depending on the destination and shipping carrier.

Delivery times may vary due to:

• Customs inspection or processing
• Carrier transport delays
• Weather conditions or other logistic challenges

We appreciate your understanding in case of delays outside our control.

Order Tracking

After shipment, tracking information will be sent automatically via email.

You may track your package using standard parcel services.

For help locating your order:
Email:service@zyvierra.com

Shipping Fees

A flat-rate international shipping fee of $2.99 USD applies to all orders.

Shipping Destinations

We currently ship worldwide.

If a destination cannot be served due to logistical or carrier restrictions, we will notify you promptly and offer alternatives.

For delivery questions:
Email:service@zyvierra.com

Updating Delivery Address

Shipping updates must be requested before 11:00 PM (PDT, GMT -7) on the day the order is placed.

After that, the order may already be in process. Contact customer support immediately to request changes.

Email: service@xaviiora.com

Billing vs Shipping Address

Customers may enter a shipping address that differs from the billing address used for payment.

Order Fulfillment Days

Orders are processed on business days, Monday through Friday, excluding holidays.

Orders placed on weekends are typically processed the next business day.

Warehouse & Manufacturing

Orders may ship from regional warehouses depending on stock availability or directly from manufacturing facilities in the United States, Canada, or Australia.

Customer Assistance

For questions about shipping, tracking, or estimated delivery times, please contact:
Email: service@zyvierra.com